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Out of the box, plug the scanner into any USB port, open Notepad and scan an existing barcode. The scanner should beep and the barcode number (only) should appear in Notepad. If not call POS-X 800-790-8657 for free help.
For most stores wireless scanners are impractical and an unnecessary expense. Scanning takes place at POS stations and there's usually no need for 'mobility'. Of course a scanner connected to a laptop achieves 'mobility'.
Cash drawers (sometimes called 'tills') pop open when a receipt prints BUT shops selling used merchandise often have 'no-return policies' making the printing of receipts a waste of hardware ($284), paper ($300/year) and effort.
With BCSS, the receipt printer can be replaced by a special adapter for the cash drawer which connects the drawer directly to the computer.
The drawer can be opened with the key of course, and it can be opened by pressing a secret key on the keyboard.
The drawer will not open for credit-card and PayPal sales, eliminating the annoyance and added effort. It does open for all other payment types (cash, check, etc.) that require placing something in the drawer.
Configure the Drawer with BCSS
Press the F12 key or the up arrow, click on the hidden box to the right of F11 or process a sale for cash or check to assure that the drawer is working. If not, please repeat the steps above.
Need help? Run Team Viewer and send an email to email@example.com or text 469-777-8170 with the Team Viewer ID. Be sure to leave the Team Viewer window open.
POS-X EVO Scanner/Stand
Ink printers (LaserJet, bubblejet, inkjet, AllinOne, Dot Matrix) are universal and all work with BCSS to print in black and white.
Price labels and hang tags are available on 8 x 11 sheets. Some stores print labels on heavier-stock paper and cut them out. Others print adhesive labels and stick them on customized hang tags.
Ink printers are cheap but the ink cartridges are not and they don't last long.
Inherent issues with these printers are out-of-ink runs, paper jams, smeared barcodes and partially-used sheets of labels. A BCSS feature allows for a partial sheet to be fed and start printing on the next available label. Example: 30 labels per sheet and 10 labels printed, leaving 20 labels. Options are to feed the used portion and tell the program to start printing on label #11, or feed the sheet unused end first and print 20 labels.
The only clear advantage of ink printers is the low cost of the printer - purposely designed to get them into the hands of users to sell ink cartridges. If you must go this route, opt for an AllinOne fax, copier, printer and scanner for utility. Better brands are HP, Brother, Epson and Canon.
After a few weeks of printing sheet labels and tags, most stores upgrade to BCSS Diamond or BCSS Virtual and thermal-label printing.
Adjust Print Position
All ink printers behave differently. The program will send the same commands and settings to Windows which relays the print jobs to printers. Because there is no uniformity between printer manufacturers, the program allows for margins and row space to be changed to make print fall in the correct places.
On the Labels screen, the settings appear at the lower-left:
The same adjustment fields are present on the New-Disbursement Screen and the Windows Print Settings Screen:
Thermal Label printers burn print (letters, numbers and characters) onto labels and tags - no 'ink cartridges'...
TSC label printers are recommended and supported by BCSS. Zebra and Dymo printers 'work' with varying degrees of success and are not recommended or supported by BCSS. Other makes and models 'might work'. Use the BCSS demo and configure the printer and test print.
Any printer must be 'installed' on the computer to which it is attached. Download the most recent driver for any printer by googling the make and model number and looking for the manufacturer's website (to avoid other websites trying to hijack you and bombard you with ads and popups).
Before a printer can be used with the program it must be able to print a self test successfully. If that isn't happening, or if the green light won't stay on, call free support at TSC: 657-220-7995. For paid support call BCSS 888-427-5779. For DIY try the Diagnostic Tool.
A thermal label printer ($349) costs almost 10x an ink printer, but over time and printing thousands of labels, the cost per label is less and the aggravation is way less. On average labels on rolls are cheaper than labels on sheets, partly because there's less waste.
Labels are printed from rolls. It's incredibly easy to print just one label or a thousand. There are no out-of-ink runs. The thermal print head lasts 'forever'.
Sheet labels are limited to 3 sizes, 2 adhesive and 1 tag. Thermal labels and BCSS make 12 options available, including a 2.25 x .5 jewelry label:
and this professional 2-part tear-off tag:
This is the 2" x 2" Adhesive Label with Discount Schedule:
Be sure to acquire a 'thermal direct' (not a 'thermal transfer') printer with a 4" (not 2") 'mouth'.
Dymo LabelWriter 450
Before a printer can be used with the program it must be able to print a self test successfully. If that isn't happening, Please call Dymo at 1 (877) 289-3966. For paid support call BCSS 888-427-5779.
BCSS is configured to work with the Dymo 450 family of label printers, including the Twin Turbo (which allows for two different labels to be used simultaneously).
Dymo printers are not recommended. As can be expected with a $99 printer competing with $300+ thermal label printers, issues are more common. The most common complaints are 'it worked for a while then stopped working' and 'it can't print barcodes accurately'. BCSS does not recommend or support Dymo printers.
One source of labels is Uline: https://www.uline.com/BL_8650/Dymo-LabelWriters
These are the adhesive labels that can be use:
Once a Dymo printer has passed a self test:
Related: How to print thermal labels.
If labels don't print correctly, measure the label loaded in the printer and compare the size to that selected in BCSS. If the label size is changed in BCSS, close the program, reopen it and try again.
BCSS supports the use of working Dymo printers. Before a printer can be used with the program it must print a self test successfully. If that isn't happening, Please call Dymo at (877) 289-3966.
Dymo offers this caveat @ http://lwfix.dymo.com/EN/index.html: "Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers."
Zebra Label Printers
Before a printer can be used with the program it must be able to print a self test successfully. If that isn't happening, Please ask Zebra support for help, https://www.zebra.com/us/en/support-downloads/printers.html. For paid support call BCSS 888-427-5779.
Best Consignment Shop Software was originally configured in 2002 to work with Zebra printers and it still does; however, they are no longer recommended (or supported) because of a long history of issues and difficulty of use. Current Zebra models may work better than the older LP 2844 or 2824 and if you have one, install the software for it, chose the printer in Program Setup > Printers in BCSS and attempt to use it. Our tech support will require a nonrefundable prepayment to attempt to force a Zebra printer to 'work'. Most printers will work but tech support cannot be financially responsible for decisions to bring Zebra printers into work places, especially those that are used or refurbished.
There is no print preview for thermal labels. If a print preview appears, the most likely cause is that 'Thermal' is not selected as the Style on the Labels Screen:
The other 5 settings in that area as well as the adjustments for top/left margin and row space are for sheet labels.
Labels Printing Too High or Low: Each time labels are changed, close BCSS and reopen it to break the handshake with Windows. Turn the printer off, hold the feed button down and turn it back on. The printer will feed 2 labels and calibrate itself, meaning that by feeding the label it will learn the new label size and type (adhesive label or non-adhesive hang tag).
When loading labels the perforation should be just under the lip of the clam shell with the colored border barely showing. Printing one label should position the next label correctly using the vertical 1.19 x 3.38 label. Watch the Calibration Video.
Labels Won't Print
Print jobs are sent from BCSS to Windows (not directly to the printer). After changing the label in the printer, change the settings in BCSS, then close the program and reopen so Windows will recognize the change.
The most common error using BCSS is that 'Thermal Labels' is not selected either in Program Setup > Printers Tab or on the Labels Screen. The other five options (Barcodes, Detailed Labels, Hang Tags, Medium Labels, Small Labels) pertain to sheet labels and cannot be selected for thermal labels):
Print is Cropped
Choose smaller font sizes for tear-off and/or stub settings in Printers in Program Setup.
Label Skip is often caused by a difference between the label loaded in the printer and the label designated in BCSS. To the printer, there is a significant difference between the 2.25 x 1.25 and the 2.25 x 1.38, or between the 2.25 adhesive and 2.25 non-adhesive.
Watch the Calibration Video.
For our purposes, consignment agreements, sales receipts, settlements and reports can be 'printed' in PDF format ('printed to file') using software for PDF printers.
A PDF printer is not a physical printer like ink and label printers but a software program that installs on the computer just as ink and label printers do. When a command is given to print a document (agreement, receipt, settlement, report) to 'file' the PDF printer is selected as the printer Windows should use to complete the print job.
Free PDF printers are available for download and installation. Once installed the PDF printer will appear in the Control Panel under Devices and Printers and can be selected from the Windows Print Screen when previewing a print job.
PDF Creator is free and makes it is easy to email documents and to merge multiple test-print settlements into one document (or file) for easy viewing/printing.
Google Cloud Print: Connect a printer to your Google Account and print anything from any web device. Share & manage printers and print jobs with anyone.
Extra Cuts? See how to stop them.
Stores selling used merchandise usually have 'no-return policies' so printing receipts is a waste of the expenses of the printer, paper and the hassle of printing receipts.
If a purchaser requests a receipt, of course, a receipt could be hand written, or one can be printed in Excel's Invoice Format with BCSS and an ink printer:
Each printer is shipped with a manual, sample roll paper, a USB cable and an AC power adapter. Shipping is free in the lower 48 states and Canada. Additional shipping charges may apply elsewhere.
The printer must successfully print a self test before it can be used with BCSS. Free POS-X support may be reached at 800-790-8657 . Please refer to the printer's manual for setup, configuration and use. (The manual may be viewed online at http://www.pos-x.com/downloads/.)
BCSS Deluxe, Diamond and Virtual can print receipts on 3" roll paper using the POS-X line of thermal receipt printers which uses thermal heat to burn print onto the paper.
Store information entered in BCSS Program Setup (General tab) will appear on each receipt. Entries like "All Sales Final" in the email and website fields will also be printed on receipts. If the store name is too long, shorten it in Program Setup.
The text can be up to six lines, fewer if there's a 2nd address line, email address and/or web site to be printed.
In Program Setup > Printers Tab, the font size can be changed for the header and text, and the store name can be printed or not:
A logo can be printed using POS-X printer settings.
BCSS needs to know which printer will be used for printing receipts. The printer can be a standard ink printer (for full-page receipts) or a thermal receipt printer (for 3" receipts).
Click on Printers:
If a receipt did not print but a window appeared, the receipt printer is not set as the receipt printer in BCSS Program Setup.
If settings are saving in BCSS, turn User Account Controls off and make the settings again.
Tips and Tricks
Thermal receipt printers use thermal paper obtainable from office-supply stores.
Paper Specifications: Paper width: 82.5mm; Roll diameter: Max. 83.0mm, Thickness: .065 to .1mm
Clear Problems. Some malfunctions can be cleared by shutting the printer off, rebooting the computer and turning the printer back on. Print Spooling (or Pooling) is turned off by default and should be left off. Also, USB ports on the front of PCs tend to have insufficient power for proper function.
Adjust Print Size. In BCSS, go to File then Program Setup then Printers. In the Print Receipts section, change the Header and Text Fonts as needed.
Print Copies. In the Control Panel, right click on the POS-X listing and select Printing Preferences then click on the Advanced tab. Click on '1 Copy' and set the desired # of copies to print.
Print Fix. If the receipt is not printing properly check the currency setting in BCSS Program Setup (General tab) and make sure the correct printer is designated in Setup on the Printers page.
Correct Printer Settings / Stop Extra Feeds:
BCSS sends the print job to Windows which forwards it to the printer. Windows and printer behavior can vary from one computer to another so if 'no feed' doesn't produce the desired result, try the other options under 'Cut the paper'.
Stop Extra Paper Feeds:
Troubleshooting the EVO Thermal Receipt Printer
If the problem persists:
Vertical Lines Are Printing
Problem: The printer was working. Now it isn't. Receipts print when the printer is turned off and back on.
Cause: Windows may be confused about what to do with print jobs: Print them right away or print them later.
If there is a problem call POS-X support at 800-790-8657 or complete a service request at http://www.pos-x.com/support/.
Print a Graphic Logo on Receipts
If there's continued failure, the printer could be defective but before the delay of returning it or having it shipped for warranty repair, have a local technician test the printer. Often minor things are overlooked like printer connection, port settings, paper loading and jams, spooled print jobs and correct configuration. If a functional printer is returned for replacement or warranty, the hardware distributor will require that you cover all costs (which can be over $100).
The shortest distance between you and success is new hardware - a solid foundation for your business. New hardware purchased from the software vendor assures compatibility and reliability as well as support. Hardware suppliers support their equipment 'for free' and charge a fee for supporting equipment purchased elsewhere. Used/refurbished/outdated equipment is not recommended or supported.
Any equipment must successfully 'self test' before it can be used with BCSS. The providers of equipment can assist with installation and testing.
BCSS provides free help for 30 days with installation and configuration of hardware purchased from BCSS. Support beyond 30 days and for all other equipment is available at currently-quoted rates. 888-427-5779.